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RETURN & REFUND POLICY

At Aveloza, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us and we will do our best to assist you.

RETURNS

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and where applicable, in its original packaging.

To start a return, please contact us before sending any item back. Do not return an item without receiving return instructions from Aveloza.

Please provide your order number, a description of the issue, and photos or videos when applicable.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

We may request clear photos or videos showing the product and packaging so that we can investigate the issue.

Depending on the circumstances, we may offer a replacement, store credit, or a full refund.

CHANGE-OF-MIND RETURNS

If you simply change your mind about a purchase, the item must meet our return requirements.

Unless the item is defective, damaged, or incorrect, return shipping costs may be the responsibility of the customer.

REFUNDS

Once your return or refund request has been reviewed and approved, we will process the applicable refund to the original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.

We will inform you if an item is not eligible for return before processing your return request.

LATE OR MISSING REFUNDS

If you have been approved for a refund but have not received it, first check with your bank or payment provider.

If you still have not received your refund after the applicable processing period, please contact us.

ORDER CANCELLATIONS

Cancellation requests should be submitted as soon as possible after placing an order.

If an order has already been processed or shipped, we may not be able to cancel it. In this case, the customer may need to follow our return procedure after receiving the order.

CONTACT US

If you have any questions about our Return & Refund Policy, please contact us through our Contact Us page and provide your order number and relevant details.